I drove from Everett to Shelton, in the rain and traffic only to be told this as I checked in. I have stayed there at least v7 times this year and enjoyed myself at triple the price of the special rate. Now I booked and reserved the room but it seems as if they made a sale and was not expecting people to take them up on their offer for multiple days. Nevertheless, I rebooked through the front desk only to be told, they just changed policy and could no longer extend the special rate. I have worked in the travel industry for over 25 years and I recently worked for B****.com, so I know how to maker a reservation. Upon arrival, I was told that I did not have a reservation and made to feel as if I did not make one. I use to love this spot until Monday when I reserved a room at the special rate for 3 nights. as long as STE****** works there i will not be visiting this casino and advise anyone who has to deal with her beware… Her reply was no you booked 3 nights and no showed for the 3rd, i asked her if i booked 3 nights why would i check out after 2? she replied because you decided to no show which isnt my problem.

I checked my account today and they billed us for 3 nights so i called and the same rude lady answered, i asked to talk to a manager and was told i am the manager, i explained to her i was billed for 3 nights when we only booked 1 night and extended it 1 night so 2 total. I was very upset but i believe her name was amber was very accommodating and got us into a family suite and helped make the transition easy even know we didn't wanna change rooms. we called down first thing in the next day and the lady said yes we could extend 1 night and stay in our same room but i had to come down to check in as they would need my card again, not even 15min later i arrived at check in to be told sorry we booked the room you were in, and they cant hold the room even for you to get dressed and walk down stairs. When we called down to reservations the lady at the desk was very rude as we had a couple questions such as availability for pool time the next day so we decided to wait until morning to deal somebody else as she was very rude. We booked a 2 room suite 1/5/21 for 1 night and were having such a good time we decided to extend our stay another night. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near South Puget Sound Community College.Hotels near The Evergreen State College.Hotels near Hilburn Preserve - Capitol Land Trust.Hotels near Skookum Creek Event Center- Little Creek Casino.

Little creek casino